Moving houses can be a headache. On top of packing up your belongings and booking a mover, you’ll also need to tick a few boxes when it comes to your telco contract. Thankfully, it’s all fairly straightforward.
What happens to your telco contract when you move house?
When you move houses, your broadband contract moves with you. You’ll still get to keep your number, and your internet will be the same speed that’s specified in your contract.
However, there are some things to keep in mind, as moving can incur extra costs. If you have any questions regarding your move-in date, costs, or the options available to you, your best bet is to reach out to your telco’s support team directly.
Reinstalling your internet
Once you know your move-in date, contact your telco so they can arrange a technician to reinstall your internet at your new address.
Singtel asks that you submit your move-in date at least 7 days before, with a month in advance being the sweet spot for their team to arrange a date to re-install your internet. Singtel asks that you bring the following equipment to your new address.
This includes any Optical Network Routers or Optical Network Terminals, routers, mesh extenders (if any), power adaptors, and any accompanying cables.
This means that if you’re using the ONT provided by Singtel, you won’t need to give it back like you would if you were switching or cancelling plans.
StarHub requires at least 14 days before your move-in date to secure an installation appointment. Bring any equipment (like ONTs) to your new address, and you can keep using it so long as you are still locked into a contract.
If you're subscribed to TV+ without StarHub Broadband, you only need to request a change to your service address; no relocation needed.
M1, MyRepublic, Eight, Whizcomms, Viewqwest, and SIMBA are much the same. Submit your request for relocation via the app or website portal, and wait for a team member to get back to you. They’ll usually get back to you within a few days with a confirmation of the related costs, your installation date, and any other relevant information.
Paying the relocation costs
You’ll need to pay a relocation fee to reactivate your broadband at your new abode. The relocation fee usually covers the cost of a service technician to set up and activate your service at your new address. You’ll also have to pay an installation fee and an additional fee if you don’t already have a termination point installed.
Singtel charges $91.68 for weekday installation or $147.71 for weekend installation for general broadband and Singtel TV installation, while activation of a broadband fibre port will set you back $61.04 per port.
M1 charges a $61.04 relocation fee, plus any installation charges at your new address if applicable.
MyRepublic charges a $59.09 relocation fee, as well as a $182.03 fee for terminal point installation in high-rise buildings, or $333.54 for landed properties. There’s also a $61.04 service activation fee on top of that. However, if you renew for a 24-month contract within 3 months before or after moving, MyRepublic will waive the $59.09 relocation charge.
If you’re with Viewqwest, you’ll pay $61.04 to change your address, as well as a $184.21 FTP relocation fee if you’re in a high-rise or $336.81 if you’re in a landed residential property.
If you’re a Whizcomms customer, you’ll pay $120.99 to change your address. If you’re in a high-rise apartment, you’ll pay $182.03 for 15 metres of fibre installation and $333.54 if you’re in a landed residential property. If you’re paying for FTP relocation, you’ll pay $2 to $3 more.
Eight charges $187.48 for NLT FTP installation in high-rise buildings and $343.35 for landed buildings, though this number is slightly less if you’re paying for NLT relocation instead of installation. You’re also subject to extra cabling charges if you need more than 40 metres of optical fibre. Additionally, you’ll pay a flat $122.24 relocation fee.
How long does it take to set up the internet in a new house?
The amount of time it takes to set up the internet in your new home will depend on a few factors.
Anywhere from a week to a month is normal; however, if your new home doesn't have a fibre termination point (FTP) already installed, it may take longer.
To reduce the chance of delays, it’s always best to err on the side of caution and give your broadband provider as much notice as possible. Additionally, it's wise to allow a few days for the installation to be set up. Waiting for your internet to be set up might be painful, but there are still ways you can access the internet. Public libraries in Singapore offer free Wi-Fi. If you don't have a library near you, a cafe with Wi-Fi is a good alternative.
However, your best option is to use your phone as a hotspot, given your mobile plan has enough data. Try to refrain from overly demanding tasks like streaming video, gaming, or downloading large software updates until your broadband is back online, though. The following plans offer at least 500GB of data.
|
#1
|
Eight
Editor's Pick
Double Eight 4G SIM Only
$8.00
Min. cost $8
Link not supplied
|
|
#2
|
SIMBA
Editor's Pick
SuperRoam 10 SIM Only
$10.00
Min. cost $10
|
|
#3
|
ZYM Mobile
Roam Plus 4G
$10.10
+ $3 Upfront
Min. cost $13.10
|
|
#4
|
Maxx
500GB SIM Only
$12.00
Min. cost $12
Link not supplied
|
|
#5
|
Singtel
$12 hi! 4G Monthly Plan
$12.00
Per 30 Day Renewal
|
|
#6
|
MyRepublic
5G Basic $14.95
$14.95/mth
Min. cost $14.95
|
Do I have to cancel my broadband contract after I move?
No, moving house doesn't mean you need to cancel your broadband contract. Any bundled entertainment and sports subscriptions, as well as your modem and any other relevant equipment like mesh extenders, will follow you to your new address.
However, if you want to change providers, the process is relatively straightforward. Though keep in mind, if you are in the middle of a contract, you may be subject to early termination fees. If you’re after faster broadband, the end of a contract term may be the perfect time to reassess your needs. Here are our top picks for broadband providers in Singapore.
FAQ
Which provider installs broadband the quickest?
The time it takes for your broadband to get installed will vary. It depends on your move-in date, when you let your telco know, and if your new address has an FTP point.
Will my internet be the same speed when I move house?
Yes, your internet speed, whether it's 3Gbps or 10Gbsp, is dictated by the plan you’re paying for.
How much does it cost to move my internet to a new house?
The cost to move your internet contract will vary based on your ISP. You’ll usually need to pay a relocation fee and a reinstallation fee, and sometimes an installation fee. Your best bet is to contact your ISP, tell them you’re moving, and they’ll brief you on the process and related charges.
Find a better broadband plan
Thousands of broadband plans unpacked. All the facts. No surprises.
Related Articles
Popular Topics
Find Better Internet and Phone Plans
Hundreds of broadband plans unpacked. All the facts. No surprises.
