Singapore broadband outages: What to do if your internet goes down

By Hannah Geremia

Last updated 27 April 2026

Contents

In this guide:

How to check if your internet is down
Check your internet service provider’s website for updates
Check third-party sites
Restart your router or modem
Call tech support
Switch broadband providers
Internet options during an outage

Being disconnected from the internet isn’t fun for anyone, especially if you work from home.

Rest assured, there are steps you can take to pinpoint the issue. Sometimes it's an issue isolated within your home network, while other times it’s a widespread outage or planned maintenance conducted by your internet service provider.

Here’s what to do if your internet goes down, so you can get back online ASAP.

How to check if your internet is down

If you can’t access the internet, you might be experiencing a broadband outage.

You might be greeted by an error message when you go to use your internet browser, or there might be an error message on your TV if you use a Chromecast to access your streaming services.

Check your internet service provider’s website for updates

There are several ways you can confirm there’s an outage in your area. Firstly, if you suspect a widespread outage, you can check your internet service provider’s website (by hotspotting your mobile data, of course).

They’ll typically post about any planned outages or notify consumers if there’s an issue with the network that needs fixing. Most telcos have a network status page where you can determine if there’s an outage.

You can also check your telco’s social media page to see if they’ve recently posted about any planned maintenance periods or broadband outages.

Check third-party sites

While your telco's network status or social media page is normally your best bet, telcos might be slow off the mark and fail to update it during an unplanned outage. If you want to try and get an answer quickly, you can check Down Detector, a crowd-sourced website where users can make a report if there’s an issue with the network.

Alternatively, visit Geo Blackout. It works similarly, by collating crowd-sourced reports of users in real time. Just select your provider and whether it's your internet or power that’s playing up, and you’ll be able to see if anyone else has reported an outage.

Restart your router or modem

If you've confirmed your internet issues aren't being caused by a widespread network outage, there's a good chance the problem could be with your modem or router.

Try turning it off for a minute or two, and turning it back on.

Restarting your router or modem forces it to re-establish a connection with your internet service provider, and it can sometimes work if you’re experiencing an issue connecting with your home network.

Call tech support

If you’ve done all the above, and there’s no sign of a widespread network outage, it might be time to call your ISP’s tech support line.

They can run some remote diagnostics and test your connection quality from their end to let you know whether there are any faults with your connection. They can also guide you through some troubleshooting solutions and log the issue with a technician if they’re not able to identify and resolve the issue over the phone.

Switch broadband providers

If it seems like every other day you’re experiencing an outage or choppy connection, and it’s not due to your hardware in your house, it might be time to think about switching broadband providers.

Consider ending your contract, or waiting it out, and making the switch to an alternate provider.

Below are some popular fibre broadband plans if you’re considering switching broadband providers:

#1	ViewQwest	ViewQwest 3Gbps Home Broadband No Router Fibre 3 Gbps Contract (24 mths) Deal: Save $22/mth for first 12 mths at $18.98/mth, then $40.98/mth + Activation fees waived worth $115.54 $18.98/mth for 12 mths, then $40.98/mth Min. cost $719.52 Go	$18.98/mth for 12 mths, then $40.98/mth Min. cost $719.52	Go
#2	WhizComms	WhizComms 3Gbps No-Frills Fibre 3 Gbps Contract (24 mths) Deal: NLT Service Activation & WhizComms Installation Fees waived + 180 days of CAST.SG $26/mth Min. cost $624 Go	$26/mth Min. cost $624	Go
#3	M1 Editor's Pick	M1 Editor's Pick HomePac 6Gbps Fibre 6 Gbps Contract (24 mths) Deal: Get 6Gbps at a discount price of $27.90/mth for 24 months (usual price $95/mth). New sign-up only. $27.90/mth Includes discounted price Min. cost $669.60 Link not supplied	$27.90/mth Includes discounted price Min. cost $669.60	Link not supplied
#4	Eight	Eight Flex 8 10Gbps 12-Month Fibre 10 Gbps Contract (12 mths) $28.80/mth Min. cost $345.60 Link not supplied	$28.80/mth Min. cost $345.60	Link not supplied
#5	SIMBA Editor's Pick	SIMBA Editor's Pick 10Gbps Fibre 2 Year Contract Fibre 10 Gbps Contract (24 mths) Deal: Free eero Pro 7 router (worth $599.99) + NLT Service Activation (worth $61.04) + Device installation (worth $50) + ONU device (worth $198) + Home Phone Line (worth $140) $29.99/mth Min. cost $719.76 Go	$29.99/mth Min. cost $719.76	Go
#6	MyRepublic	MyRepublic TP-Link 2.5Gbps Router + HyperSpeed 10Gbps Fibre 10 Gbps Contract (24 mths) Deal: $30.99/mth for 24 mths (U.P. $35.99/mth) $30.99/mth + $170.94 Upfront Includes discounted price Min. cost $914.70 Go	$30.99/mth + $170.94 Upfront Includes discounted price Min. cost $914.70	Go

Internet options during an outage

While internet outages can be frustrating, there are still ways you can access the internet. Public libraries in Singapore offer free Wi-Fi. If you don't have a library near you, a cafe with Wi-Fi is a good alternative.

However, your best option is to use your phone as a hotspot, given your mobile plan has enough data. Try to refrain from overly demanding tasks like streaming video or downloading large software updates until your broadband is back online, though.

Luckily, for many Singaporeans, mobile plans include generous data allowances, which can reduce reliance on broadband networks in the event of an outage. The following telcos offer mobile plans with unlimited data.

#1	MyRepublic	MyRepublic 4G Rewardland Plan $18 Unlimited data on M1 4G network 2000 Minutes 100 Messages International Roaming Deal: For new number & Non-M1port-in sign-ups $18.00/mth Min. cost $18 Go	$18.00/mth Min. cost $18	Go
#2	GOMO	GOMO 5G+ Asia Infinity Unlimited data on Singtel's 5G network in selected areas with 5G devices Unlimited National Calls & SMS International Roaming Deal: $9.17 for the first mth, $30.56/mth thereafter. Use code GOMO70 $30.56 + $2 Upfront Min. cost $11.17 Go	$30.56 + $2 Upfront Min. cost $11.17	Go
#3	CMLink	CMLink Unlimited 5G SIM Only Unlimited data on Singtel's 5G network 1000 Minutes 500 Messages International Roaming Deal: Free 600GB Malaysia roaming for 365 days for limited time only $31.10 Min. cost $31.10 Go	$31.10 Min. cost $31.10	Go
#4	StarHub	StarHub 5G Unlimited+ Core Unlimited data StarHub 5G network Unlimited National Calls & SMS International Roaming $38.00 Min. cost $38 Go	$38.00 Min. cost $38	Go
#5	Singtel	Singtel Enhanced Core SIM Only 5G+ Unlimited data Singtel 5G network 700 Minutes 700 Messages International Roaming Deal: Get up to $600 one-time cashback when you add a phone with PayLater $40.00 + $32.70 Upfront Min. cost $72.70 Go	$40.00 + $32.70 Upfront Min. cost $72.70	Go

See how popular 5G plans differ among providers below.

#1	Zero1	Zero1 Starter Prime 4G 200GB data on Singtel's 4G network 300 Minutes 100 Messages International Roaming Deal: Roam Malaysia 100GB for 365 days $7.06 Min. cost $7.06 Link not supplied	$7.06 Min. cost $7.06	Link not supplied
#2	CMLink	CMLink 200GB 4G SIM Only 200GB data on Singtel's 4G network 300 Minutes 100 Messages International Roaming Deal: Free 100GB Malaysia roaming for 365 days for new sign-ups only $7.70 Min. cost $7.70 Go	$7.70 Min. cost $7.70	Go
#3	VIVIFI	VIVIFI Roam Value 4G 200GB data on Singtel's 4G network 300 Minutes 100 Messages International Roaming $7.70 Min. cost $7.70 Link not supplied	$7.70 Min. cost $7.70	Link not supplied
#4	ZYM Mobile	ZYM Mobile Roam Saver 4G 200GB data on Singtel network 300 Minutes 100 Messages International Roaming Deal: Free eVoucher worth $190 + Use promo code 'WHISTLEOUT' to get 3x chances to win Galaxy Buds 3, worth $258 $7.77 + $3 Upfront Min. cost $10.77 Go	$7.77 + $3 Upfront Min. cost $10.77	Go
#5	Maxx	Maxx 290GB SIM Only 290GB data on M1 network 500 Minutes 99 Messages International Roaming Deal: Online Exclusive: $7.90 promotional price (usually $9.90) for the first 12 cycles for new sign-ups and number port-ins $7.90 Min. cost $7.90 Link not supplied	$7.90 Min. cost $7.90	Link not supplied
#6	Eight Editor's Pick	Eight Editor's Pick Double Eight 4G SIM Only 528GB data on StarHub 4G network Unlimited National Calls 88 Messages International Roaming $8.00 Min. cost $8 Link not supplied	$8.00 Min. cost $8	Link not supplied