In Singapore, just about every broadband plan is sold on a contract. Most of these contract periods last for 12 or 24 months, and like any contract, there are penalties if you want to dip before it's up, known as early termination fees. But if you've just found an unbeatably cheap broadband plan, you might be wondering if it's actually cheaper to take the hit and start from scratch.
Here’s what you’ll pay and what you’re liable for if you want to cancel your broadband contract.
What are early termination fees?
When you sign up for a broadband service in Singapore, you’ll usually sign up for a 12-month or 24-month contract. If you want to cancel before your contract ends, there are some terms and conditions to be mindful of.
There are a few fees you might be asked to pay if you want to terminate your broadband contract before it ends. First, you’ll have to pay the remaining balance for the number of months in your contract. For example, if you have 8 months left on your contract, you’ll have to pay for those eight months before cancelling.
In addition, you’ll also likely have to pay an early termination fee, or ETF. This is usually calculated based on how many months you’ve got left in your contract. If you cancel toward the tail end of your contract, you likely won’t have to pay as much. Even then, depending on your situation, it may be worth sticking it out until your contract ends to avoid any early termination fees.
Some providers charge a flat early termination fee instead. If you have a broadband plan with M1, for example, and want to cancel your broadband within the contracted period, you can expect to pay a flat $200.
If you received any free hardware like an ONT, modem, LAN, or fibre cable, you may be asked to either return them to the ISP’s office or pay for them outright.
It’s worth checking your specific contract terms and contacting your provider for a precise quote before cancelling.
Alternatives to early termination fees
Early termination fees can add up quickly, especially if you've got ways to go on your contract. In many cases, it may be worth sticking it out until the end of your contract and cancelling as soon as it’s up.
If you’re moving house and are considering cancelling your broadband, consider paying a relocation fee instead. In many cases, it can be cheaper (and easier) than paying out the r
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